Business Excellence Models

What are Business Excellence Models?
BEMs have gained popularity in the last two decades, they are internationally recognized frameworks applied within organizations. Many corporates are now using them to achieve the best focus and work in a systematic way, in order to reach the best performance and results.

The most famous BEMs are
• Malcolm Baldrige National Quality Award (MBNQA): used mainly in the US.
• European Foundation for Quality Management (EFQM): used mainly in Europe.

Baldrige Business Excellence Model
Baldrige Model is established on the bases of core values and a belief system.

Baldrige Excellence Framework and its Criteria for Performance Excellence are :

• Leadership
• Strategic Planning
• Customer and Market Focus
• Measurement, Analysis, and Knowledge Management
• Workforce focus
• Process Management
• Business Results

And the Baldrige Values include:
• Visionary Leadership
• Customer-Driven Excellence
• Organizational and Personal Learning
• Valuing Employees and Partners
• Agility
• Focus on the Future
• Managing for Innovation
• Management by Fact
• Social Responsibility
• Focus on Results and Creating Value
• Systems Perspective

EFQM model

The EFQM Excellence Model is a non-prescriptive framework based on nine criteria:

• Leadership
• Policy and Strategy
• People
• Partnerships and Resources
• Processes
• Customer Results
• People Results
• Society Results
• Key Performance Results

The fundamental concepts include:
• Results orientation
• Customer focus
• Leadership and constancy of purpose
• Management by processes and facts
• People development and involvement
• Continuous learning, innovation, and improvement
• Partnership development
• Public responsibility